帮助中心

Windows PCs should meet the recommended requirements for running the Windows 10 operating system. Apple computers should meet the minimum requirements for running the OSX 10.14操作系统.

Upgrades of computer parts such as hard drives or optical drives are usually handled by the Help Desk. If you are looking for a parts upgrade, please contact the Help Desk at Ext. 8803. If you are looking for a replacement computer with a faster processor, 你必须通过你的主管要求升级. Faculty should submit a written request for an upgrade to their department chair who will forward it to the dean. Staff may request replacement computers from their unit director or manager, who will forward their requests to the appropriate administrative vice president.

All 教职员工 Windows PCs are distributed with Microsoft Office, 杀毒软件, Mozilla Firefox and several browser plug-ins including Adobe Acrobat Reader. Apple computers are also distributed with Microsoft Office, 杀毒软件和几个浏览器插件. Additional software may be installed on Windows PCs or Macs upon request.

esball官方网学生, faculty, and staff have access to 微软365 which provides users access to several web-based apps including Outlook, Calendar, Word, Excel, 演示文稿, OneDrive和更多. RIC学生, 教职员工 also have the ability to download the latest desktop version of Microsoft Office (PC and Mac) for free through their 微软365 account. 有关微软365的信息，请访问 微软365.

Windows

The minimum requirements for a supported Windows PC are:

• Windows 10
• Intel i3或AMD Zen处理器
• 4gb RAM
• 256gb硬盘

Note: All college-owned Windows machines which do not meet the hardware requirements for running Windows 10 will be retired and replaced with PCs capable of running Windows 10.

Mac

支持的Macintosh的最低要求是:

• OS X (10.14.x或更高)
• 英特尔MAC处理器
• 4gb RAM
• 256gb硬盘

Note: All Macintosh computers which do not meet the hardware requirements for running will be retired and replaced with Mac’s capable of running Mac OS X 10.14.

Help Desk许可, installs and supports software designed to meet basic application needs of the campus community.  The standard software installation for Windows and Macintosh computers includes a current version of:

• Internet Explorer (Windows)
• Safari (mac)
• Mozilla Firefox (Windows和mac)
• Microsoft Office (Windows和mac)
• adobeacrobatreader (Windows及mac)
• 杀毒软件(Windows)

These applications are updated automatically whenever possible.  其他适当持牌人士, 与工作相关的, compatible software will be installed by the Help Desk upon request.  Campus walk-in computer labs at Whipple 102 is an excellent resources for accessing specialized software applications.  For information about academic software available in the campus computing lab, 请参阅我们的科技设施 教学技术 网页. (链接到教学技术.doc)

Since many software applications including the campus Learning Management System, Blackboard 9.1, 是基于浏览器的, Information Services staff install browsers which are compatible with Blackboard. 请查看Blackboard认可的浏览器列表 请浏览此网页.

帮助台支持以下操作系统:

• Mac OS X 10.14或以上
• 微软Windows 10

到MyRIC的连接是基于浏览器的. For more information about MyRIC and other online services, please visit http://my.ngskmc-eis.net.

For answers to questions about MyRIC, please call the PeopleSoft helpdesk at (401) 456-9873.

 Rhode Island College and Microsoft Corporation have entered into a Campus Agreement permitting Information Services to run the most popular Microsoft products for on campus Windows and Macintosh computers and to offer work at home 许可 to students, 教职员工.

MCSA的媒体可以在RIC书店买到. 请参阅 微软校园协议 了解供货情况和价格详情.

帮助台支持网络打印. USS will attempt to repair network printers manufactured within the last seven years. 

Although we provide setup services for new desktop and multifunction printers such as the HP DeskJet and Officejet, we do not support or repair desktop and multifunction printers. Please telephone the Help Desk at x 8803 for further information on printer repairs.​

有关设备要求，请访问: 教职员工IT设备借用申请 or 学生IT设备借用申请.